Privacy Policy

At VS Scrunchies Co., we strive to ensure that you are fully satisfied with your purchase. However, if for any reason you are not happy with your order, we offer a straightforward return and exchange process under the following conditions:

Eligibility for Returns & Exchanges:

1. Time frame: You may return or exchange items within 3 days from the date of delivery. After 3 days, we cannot accept returns or exchanges.
2. Condition of Products: To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Scrunchies should not be worn, scuffed, or damaged in any way.
3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns or exchanges.

Non-Returnable Items:

• Scrunchies that show signs of wear (such as dirt, scratches, or any marks) or are damaged after use.
• Can't return item without unboxing video of the product purchased from us
• Products that have been altered or resized.

How to Return or Exchange:

1. Contact Us: Before returning an item, please contact our customer service team at [email/contact] to initiate your return or exchange. Provide your order number, the product details, and reason for return.
2. Return Shipping: You are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service to return your items to ensure they reach us safely.
3. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the return conditions. If the item is deemed eligible for return or exchange, we will proceed accordingly.

Refund Process:

• If you are eligible for a refund, it will be processed to the original payment method within 7-10 business days after the return is approved.
• Please note that shipping fees are non-refundable.

Exchanges:

If you wish to exchange an item for a different size or style, we will send you the replacement product after we receive and inspect the returned item.

Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact us within 3 days of receiving the product. We will arrange for a free return and send a replacement at no additional cost to you.

Important Notice:

To prevent returns of products not sold by us, we kindly remind all customers to verify the authenticity of the product when making a purchase. Items that are returned due to signs of usage, alterations, or misuse will not be eligible for refund or exchange.

Thank you for shopping with VS Scrunchies Co.! If you have any questions or concerns, please don’t hesitate to reach out to our customer support team. 

At VS Scrunchies Co., we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of personal information to provide you with the best service and experience possible. The information we collect includes:

• Personal Identification Information: When you make a purchase, create an account, or contact customer service, we may collect your name, email address, shipping address, billing address, phone number, and payment details.
• Technical Information: We collect data about your visit to our website, such as IP addresses, browser type, device type, and browsing behavior, to improve our website and services.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze website traffic, and personalize content and advertisements.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Order Processing and Fulfillment: To process and ship your orders, communicate order status, and provide customer support.
• Communication: To send you order updates, promotional offers (if you subscribe), and other relevant information. You can opt-out of promotional emails at any time.
• Improving Our Services: To analyze customer behavior and improve our website, products, and services.
• Security: To prevent fraud, protect our customers, and comply with legal obligations.

3. How We Protect Your Information

We take your privacy seriously and employ various security measures to protect your personal information, including:

• Encryption: Your sensitive data (like payment information) is encrypted using Secure Socket Layer (SSL) technology to ensure safe transmission.
• Access Controls: Only authorized personnel have access to your personal information.
• Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal obligations.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to fulfill the following:

• Shipping and Fulfillment: We share your address and contact details with shipping partners to process and deliver your orders.
• Payment Processing: We work with third-party payment processors to securely handle your payment information.
• Analytics and Marketing: We may share anonymized data with partners for the purpose of website analytics and personalized marketing campaigns.

In some cases, we may be required to disclose your information in response to legal requests, such as a subpoena or court order.

5. Your Rights and Choices

As a customer, you have the following rights regarding your personal information:

• Access and Correction: You can request access to your personal information and update or correct any inaccuracies.
• Opt-Out of Marketing Communications: You can unsubscribe from our promotional emails at any time by clicking the unsubscribe link at the bottom of our emails.
• Data Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with an updated date at the top of the policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

VS Scrunchies Co.

Email: vsscrunchiesco@gmail.com

Phone: +91-931-093-7175

Address: B-192&193, B Block, Chhatarpur Extn, New Delhi - 110074

Absolutely! If a scrunchie is out of stock, you can place a special order through our website or by visiting the store. We'll notify you once the scrunchie is back in stock, and you can choose to pick it up in-store or have it shipped to your address. Special orders typically take 1-2 weeks to fulfill, depending on availability.